Automate Customer Feedback
Your post-show survey is automatically emailed to customers as the curtain comes down. The high response rate of typically 20% means that you will always collect enough responses for meaningful insights.
Immediate access to your insights online to make instant and timely changes to the customer experience.
NEW features include Customisable questions: create your own surveys to ask the questions you or your funders want the answers to. Ideal for NPO’s to balance ACE reporting requirements with business driven customer feedback.
- Design your own email invitations to reflect your brand
- 5* rating for your show and venue
- Net Promoter Score: monitor overall loyalty score
- Benchmark your responses against the rest of the UK
- Auto-recall demographic answers so customers don’t get asked again
- Auto-Tweet customer comments
- Quick set up for any / all shows
- Retrospective surveys for events up to 3 months earlier
- In-built customer de-duping so customers don’t get ‘over researched’
- Email invitation templates to reflect company or show branding